Credit transfer

The following is a list of frequently asked questions about the Vectone Mobile PAYG service. If you have a question that is not answered here, our Customer Services team are happy to help.

How does Credit Transfer work? How do I buy credit? How do I know whether my recipient’s mobile number is on a supported network? Can I transfer credit to a contract mobile? How will the recipient be notified of the transfer? What is the exchange rate used? Is there a maximum amount or number of transfers that I am allowed in one day? How long does it take to transfer the credit? What are the error messages I see if the transfer fails? Where can I see all of the transfers I’ve made in the past? Can I store a list of family and friends to whom I’ve transferred Credit in the past? What if I transfer Credit to the wrong recipient? What happens to my credit if a transfer fails?