FAQ

The following is a list of frequently asked questions about the Vectone Mobile service. If you have a question that is not answered here, please contact our Customer Services team who will be happy to help.

I have lost the signal/network coverage, what should I do?

To configure the network manually, find the Vectone Services option. It should be available under the main menu (Android) as Vectone Services or USIM Toolkit or under Settings > Telephone > SIM Applications on your iPhone. On this screen, you will find two options – Automatic and Manual. Select “Manual” followed by “Em portugal”. This should allow your phone to reconnect to the network.

Click to see instructions to configure your network settings manually for iPhone or Android.

In case you still need further assistance, please contact our Customer Services.

What is Vectone Mobile? How can I get a Vectone mobile SIM? What does the Vectone mobile starter pack contain? How do I use my Vectone SIM? How can I activate my SIM? What if I do not activate my SIM within 30 days? How can I check my Vectone Mobile number? Can I use my existing mobile number? How many days will it take to transfer my existing mobile number to my new Vectone SIM? Do I need to dial an access number when calling abroad? Where can I top-up? How do I transfer the top-up value to my account? How can I check my credit balance? How can I retrieve my voicemail? Can I send MMS? How much will it cost to make a phone call? Are there different prices depending on which time or day I am calling? Are there any roaming charges if I go abroad? What does Smart Roaming cost? How do I sign up for Smart Roaming? What is the difference between Regular Roaming and Smart Roaming? What are the advantages of using Smart Roaming over Regular Roaming? Where can I use Smart Roaming? Do I need to set up my phone every time I travel? Are the phone settings same for Regular Roaming and Smart Roaming? How much does it cost to register for a My Vectone online account? I have forgotten my login details for My Vectone – how can I get a reminder?