This agreement applies as between you, the User of this Website and Mundio, the
owner(s) of this Website. Your agreement to comply with and be bound by these Terms
and Conditions is deemed to occur upon your first use of the Website. If you do
not agree to be bound by these Terms and Conditions, you should stop using the Website
No part of this Website is intended to constitute a contractual offer capable of
acceptance. This Agreement is deemed to occur upon our acceptance of your request
for Services. You therefore are deemed to accept these terms and conditions when
you use your Mundio SIM Card to access the Network.
1. Definitions and Interpretations
In this Agreement the following terms shall have the following meanings:
Account means collectively the airtime account and the online website facility
My Vectone that we use to record your Multifunctional Top-up Vouchers and Charges;
the Personal Information, Payment Information and credentials used by Users to access
Paid Content and / or any communications System on the Website;
Additional Services are services that we offer which incur Additional Charges.
The Additional Services include promotional offers (offered from time to time),
Roaming and any other additional service that we may offer which incurs an Additional
Charge. These Additional Services are not included with the Basic Service and will
be added to the Services when you request them, or where we do not require you to
request them, when you use them.
Additional Charges mean the additional cost that you will be charged. The
Additional Charges and terms and conditions for Additional Services are available
on our website and can also be obtained from our Customer Services Team;
Agreement means the agreement between you and us for the services which these
terms and conditions apply to;
Basic Services means the services we supply to you other than Additional
Services including but not limited to call and messaging services that we provide
using the Network;
Carrier means any third party responsible for transporting purchased Goods
from our Premises to customers;
Charges are the charges applicable for providing the Service including, but
not limited to, usage and service charges and the charges applicable for any Additional
Services that you order from us or use;
Consumer means a person acting for purposes outside his/her business;
Content means any text, graphics, images, audio, video, software, data compilations
and any other form of information capable of being stored in a computer that appears
on or forms part of this Website;
Contract means the contract between you and us for the sale and purchase
of Goods and Services incorporating these terms and conditions;
Credit means credit recorded against a Multifunctional Top-up Voucher;
Customer Services Team means the support team who will be able to deal with
any queries or questions relating to the Goods and Services as set out in our Website.
Contact details are set out in clause 12;
Equipment is any equipment you use to access the Services where that equipment
is approved for use on the Network by us;
First Top-Up means the first time you Top-Up on your SIM Card which was included
in your Starter Pack. For the avoidance of doubt any preloaded Credit on your SIM
Card does not include the definition of First Top-Up;
Goods mean the goods you agree to purchase from us, including but not limited
to Multifunctional Top-up Vouchers, which goods give access to the Services;
Network means the mobile communications network we use to provide you with
Number means the mobile telephone number we assign to you or which you port
Payment Information means any details required for the purchase of Goods
from this Website. This includes, but is not limited to, credit / debit card numbers,
bank account numbers and sort codes;
Personal Information means information we hold about you that you provide
to us or which we collect whilst providing the Service to you and includes but is
not limited to personal data and traffic data;
Promotional Terms and Conditions means the additional terms and conditions
that relate to any promotional offers that we offer from time to time and as set
out in Clause 25;
Roaming means making and receiving calls and SMS whilst abroad via a local
network operator; This is an Additional Service therefore Additional Charges will
SIM Card a subscriber identity module (SIM) stores data for GSM mobile users
such as numbers, personal security keys and stored messages;
Services mean the Basic Services and any Additional Services that we provide
to you which you access using a Mundio SIM; My Vectone and collectively any online
facilities, tools, services or information that Mundio makes available through the
Website either now or in the future;
Standard Tariff is the tariff that is charged after First Top-Up of the SIM
Card in Starter Pack;
Starter Pack means a SIM Card and information that you have purchase either
online or from a retail outlet. The SIM Card Starter Pack you choose to purchase
may or may not have preloaded Credit on it;
Starter Pack Tariff means tariff rates which is charged on a Starter Pack
until after First Top-Up is credited to the SIM Card thereafter the Standard Tariff
will apply on the entire remaining Credit;
System means any online communications infrastructure that Mundio makes available
through the Website either now or in the future. This includes, but is not limited
to, web-based email, message boards, live chat facilities and email links;
Top-Up means when you add Credit to your SIM Card by purchasing through Multifunctional
Vouchers, Electronic Voucher or on-line facility;
Multifunctional Top-up Voucher is a payment mechanism that we permit you
to purchase and thus use the Services which may be purchased in physical or electronic
My Vectone means the online facility available on our website where you can
check your Account including call history, cost of calls, duration of calls, payments
and other personal details;
Mundio means Mundio Mobile Lda, a company registered in Portugal with Company number: 510456529 whose registered office address is Largo Rafael Bordalo Pinheiro, 16 (ao Chiado) 1200- 369 Lisboa, Portugal
Mundio SIM means a SIM Card provided to you by us that remains our property
and which when used with the Equipment grants you access to the Services;
Virus is a computer program that can corrupt, damage or destroy a computer
system of its data without the permission and/or knowledge of the user of the system
User/Users means any third party that accesses the Website and is not employed
by Mundio and acting in the course of their employment;
Website means the website that you are currently using (www.vectonemoblie.pt)
and any sub-domains of this site (domain.http://www.vectonemobile.pt/view/account/login.aspx)
unless expressly excluded by their own terms and conditions;
We, Us and Our means Mundio;
You and Your means the Customer;
2. Age Restrictions
Persons under the age of 18 should use this Website only with the supervision of
an Adult. Payment Information must be provided by or with the permission of an Adult.
3. This Agreement
(a) This Agreement is formed once we accept your request for Services.
You therefore are deemed to accept these terms and conditions when you use your
Mundio SIM Card to access the Network.
(b) Once the Agreement is formed, we will open an Account
for you and provide you with a Number.
(c) Where we provide you with a Mundio SIM we will activate
it as soon as possible after the Agreement is formed.
(d) You agree that by using the Services or registering
a Multifunctional Top-up Voucher against your Account you agree to be bound by these
terms and conditions and to pay the Charges.
4. Mundio SIM
(a) We own the SIM Card and you can only use the SIM Card
to use the Services.
(b) You agree to take all reasonable steps to prevent damage
to or loss or abuse of the Mundio SIM.
(c) If your Mundio SIM is lost, stolen or damaged such that
it no longer allows you to access the Services you must report it to Customer Services
Team as soon as possible. We reserve the right to carry out validation checks at
any time and without consent. We may charge you for a replacement Mundio SIM.
(a) We will connect you to the Services (not more than 24
hours) as soon as you activate your Account. Providing you have sufficient credit
in your Account, you will be able to use the Services until either we or you decide
to terminate this Agreement in the prescribed manner.
(b) We aim to enable you to always use the Services. Unfortunately
these may be affected by matters beyond our control, including but not limited to
the weather, other networks and faults, or by our maintenance of the Network.
(c) We will make all reasonable efforts to avoid periods
of unavailability and to try and resolve any problems within our control as soon
(d) We will use reasonable efforts to maintain content but
it may be incomplete, inaccurate or out of date and is provided to you on an “as
(e) We will not be liable to you or any other party for
any action you take in reliance upon the accuracy, completeness or continuous supply
(f) Marketing, Directory Services And Caller Display
i. Subject to your consent, Mundio and another one of our
companies may contact you by post, telephone, e-mail or SMS to let you know about
products and services offered by Mundio and/or another group of Mundio companies,
including any special offers and promotions, which may interest you. If you do not
wish to receive this information or be contacted in this way, you may at any time,
free of any charge, opt out of this direct marketing by asking us to put your name
on a designated list. You may make this request by contacting the Customer Services
Department or by sending an e-mail to firstname.lastname@example.org.
ii. We will not include your name and mobile telephone number
in any Directory or Directory Enquiry Service Database involving transmission to
third parties unless you advise us that you wish to be included. If you do not specifically
request entry in these Directories or Directory Enquiry Service, it will be considered
a request by you to be excluded.
iii. You have the right however to be included in the comprehensive
public directory made available by universal service providers by making a request
to our Customer Services Department.
iv. Our Network will allow the display of your GSM mobile
telephone number on receiving handsets unless you disable this feature on your GSM
6. Using Services Abroad
(a) We use reasonable efforts to make commercial arrangements
to enable access to networks in foreign countries so the Services can be used whilst
abroad (Roaming) but we cannot and do not guarantee the quality and coverage of
(b) Pursuant to clause 6 (a), Roaming is not available in
all Countries you must therefore contact Customer Services before you travel abroad
to confirm that Roaming will be available.
(c) Roaming is an Additional Service and Additional Charges
apply. You can visit our website www.vectonemobile.pt to check the Additional Charges
or alternatively contact Customer Service Team who will be able to provide you with
the information on Additional Charges.
(d) You may need to change the settings on your hand set
(mobile phone) in order to be able to use the Services abroad (Additional Charges
(e) You should check that you have enough Credit on your
Account before you travel abroad. Depending upon which foreign countries you are
travelling to, there may not be the facility or Service for you to be able to Top-Up
(f) Pursuant to Clause 6 (a) – (e) it is your responsibility
to contact Customer Services Team and check before you travel abroad that:
i. Roaming is available at your
ii. Your handset is set at the correct
settings for Roaming;
iii. You know the Charges for Roaming and Additional
iv. You have enough Credit on your Account to be able
to use the Services.
7. Charges and Payment
(a) To be able to use the Services you must ensure that
you have sufficient Credit. In particular you will not be able to use a Service
where you have no Credit or where the amount of Credit is less than the minimum
charge for that Service.
(b) As Charges are incurred they will be deducted from the
Credit of your Account. Charges incurred simultaneously are deducted simultaneously.
In the event that the Credit is insufficient to meet all Charges due those contracted
for earlier will receive preference thus Charges for Additional Services shall be
applied in the order in which those Additional Services were ordered by you and
shall be applied after Charges due for the Basic Services.
(c) The Charges are available on our website at www.vectonemobile.pt
and can be obtained from our Customer Services Team.
(d) You must pay for the Services in advance and do this
by purchasing Multifunctional Top-up Vouchers. Once you register a Multifunctional
Top-up Voucher it, and its Credit, is recorded against your Account and Charges
applied to your Account are deducted from the Credit attached to that Multifunctional
(e) Where you have more than one Multifunctional Top-up
Voucher recorded against your Account the Charges will be deducted from the available
Credit on the earliest activated Multifunctional Top-up Voucher first.
(f) Multifunctional Top-up Vouchers are not redeemable for
cash and will expire if you do not use all the related Credit within the period
or before the deadline stated on or with the Multifunctional Top-up Voucher itself.
(g) The Credit and Debit Card payments are processed by the Mundio Group company Chillitalk Limited (registered in the United Kingdom under number 5506630, registered office at 54 Marsh Wall, London E14 9TP, United Kingdom) (“Merchant”) on behalf of Mundio Mobile Lda (registered in Portugal under number 510456529, registered office at Largo Rafael Bordalo Pinheiro, 16 (ao Chiado) 1200- 369 Lisboa, Portugal)
(h) Security of your personal information :Vectone Mobile uses advanced security technologies and procedures to protect your personal information from unauthorised access. Your details, credit card numbers and PINs are protected with Secure Socket Layer (SSL) encryption when transferred over the internet.
8. Paysafecard Payment
(i) For cross country top up charges, we advice our customers to visit paysafecard’s T&Cs to know more about the exchange rate fees. To find out the applicable exchange rate, please visit https://www.paysafecard.com/currency-calculator.
9. Use of Services
and your obligations
(a) You agree NOT to use the Services
and NOT to permit any third party to use the Services:
(i) for anything unlawful,
immoral or improper;
(ii) to make offensive or nuisance
communications in whatever form, or to make or receive reverse charge calls;
(iii) with equipment that is not approved
for use with the Network including, but not limited to, SIM-boxes and SIM-gateways;
(iv) to supply goods or services to any
(v) to send, receive, upload, download
or otherwise facilitate any material which is offensive, indecent, defamatory, of
a menacing nature, a nuisance, a breach of privacy, an infringement of copyright
or any other intellectual property right or otherwise unlawful;
(vi) to gain access to the services of
any third party voice over internet protocol calling provider unless expressly permitted
(vii) to gain access and use content in
a way that infringes the rights of others;
(viii) to use other than in accordance
with any connected networks policies for acceptable use, and (if appropriate) any
relevant internet standards;
(ix) to operate, whether directly or through
a third party, any device to route or re-route voice, data or other Services on,
from or to the Network without our express prior written consent;
(x) to sell or attempt to sell or otherwise
provide commercial services using Our Network to any third party without Our express
prior written consent;
(xi) to transmit a Virus; and
(xii) for the purposes of providing telephony
and/or other services to third parties which rely on the Services.
(b) You agree TO:
(i) give us any information
we reasonably request;
(ii) follow our reasonable
(iii) comply with the instructions and
demands of other networks where you are Roaming;
(iv) to inform us of any changes in your
contact details where you have previously registered these with us. Where you fail
to do so you agree that delivery of notice to the contact details we have on record
is effective; and
(v) to tell us of any claim as soon as
(c) Fair use policies may apply to specific Services that
we provide to you. Where they do, we will post them on our website and you agree
to abide by them.
(d) Any failure to comply with any of the terms of this
clause 8 is a breach of this Agreement that entitles us to terminate this Agreement.
10. Cancellations / Returns
(a) Where you order Goods from us and we have confirmed
acceptance of your order the following terms apply:
i. If the Goods are defective, you
must inform us within 7 days. If you fail to do so, you are deemed to have accepted
ii. Where a claim of defect or damage
Where a claim of defect or damage is made we shall deactivate the Goods. If on inspection
/ investigation we find the goods to be defective, you shall be entitled to provision
of replacement Goods of the same type and denomination.
iii. In addition to the rights set out herein, you
may have statutory rights under the Decree-Law nº24/ 2014 of 14 February 2014 (Decreto-Lei
n.º 24/2014. D.R. n.º 32, Série I de 2014-02-14 Ministério da EconomiaTranspõe a
Diretiva n.º 2011/83/UE do Parlamento Europeu e do Conselho, de 25 de outubro de
2011, relativa aos direitos dos consumidores) as follows:
(b) Under the Decree-Law nº24/2014, in Portugal, as a Portuguese
resident, you have the right to cancel the Contract until the end of the 14th between
you and us.
(c) Where you use the Goods for Services before your right
to cancel expires, you lose the right to cancel the Contract.
(d) Where you choose not to use the Goods or use the Services
until after the end of your right to cancel we will not provide the goods or use
of the Services until after your right to cancel expires.
(e) Where you have the right to cancel and want to cancel
the Contract you must write to our Customer Services Team at Mundio Mobile Lda, Largo Rafael Bordalo Pinheiro, 16 (ao Chiado) 1200- 369 Lisboa, Portugal ensuring that your letter reaches us before
the expiry of your right to cancel.
(f) Where you have the right to cancel and we receive your
notice to cancel within the specified notice period, we agree to return any payment
made by you within 14 days of the date on which we receive your notice.
11. Suspension of the Services
(a) We may suspend or cease the Services or disconnect the
Mundio SIM without any warning where:
i. You are in breach of one or more
of the terms and conditions of this Agreement or any other agreement with us or
someone who uses your Mundio SIM or Equipment is in breach of them;
ii. the Network breaks down or needs maintenance.
Mundio tries to minimise these cases;
iii. anyone who uses the Equipment or a Mundio SIM
does not keep to the conditions of this Agreement; and
iv. your use of the Services damages the Network or
puts the Network at risk.
(b) Where we suspend this does not affect your obligation
to pay the Charges, save in the event of suspension or disconnection as a result
of our maintenance of the Network which extends beyond three days and affects the
entire Network in which case we will not charge any service Charges for the period
in which you cannot use the Services.
(c) We may apply a fee to reconnect the Services where we
have suspended them and/or disconnected any Mundio SIM from the Network under 10.
(a)(i), 10.(a)(iii) or 10.(a)(iv).
(d) Our right to suspend the Services under this Clause
10 does not affect any other rights we have to suspend or terminate this Agreement.
(a) We can cancel this agreement immediately if any of the
i. Where you do not use the Services
at least once every 120 days your Mundio SIM will be disconnected from the Network,
this Agreement will be terminated, any Multifunctional Top-up Voucher recorded on
your Account that has not expired will be forfeited and you will lose your Number;
ii. The validity of each top up is 90 days. Post the 90 days validity period, the credit will expire and the customer will not be entitled to a refund of the expired credit.
iii. You are in breach of any term of this
Agreement which is incapable of remedy or where you are in breach and we have asked
you to remedy that breach but you have not done so within 7 days of us asking you
iv. We suspend it in accordance with the terms and
conditions set out in Clause 9;
v. You become insolvent or are made bankrupt; or
vi. We are no longer allowed to operate the Network
or provide you with the Services;
13. Customer Services
(a) You can contact the Customer Services Team by using
the following methods:
i. Writing to: Customer Services
Team, Mundio Mobile Lda Company number: 510456529 Office: Largo Rafael Bordalo Pinheiro,
16 (ao Chiado) 1200- 369 Lisboa, Portugal
ii. Phone us: Contact our Customer
Services Team on 126 (Free from Mundio) or alternatively call +351 923290126 from
any other mobile or landline (cost may vary depending on the phone providers);
iii. Online: Visit our website www.vectonemobile.pt
click on “support” and “contact Vectone” and fill in the online request form. A
member of the Customer Services team will usually get back to you within 1 working
day of receipt.
(b) Our Customer Service Team is available from Monday to
Sunday from 8:00am to 7:00pm.
(a) All written notices to us should be sent to:
Customer Services Team
Mundio Mobile Lda
Company number: 510456529
Office: Largo Rafael Bordalo Pinheiro,
16 (ao Chiado) 1200- 369 Lisboa,
(b) Customer Complaints
i. If you have a complaint about our Services and/or Goods
you should refer to our Customer Complaints Procedure.
ii. If at the end of the complaints process you consider
that your complaint has been fully addressed, you may contact ICP-ANACOM – as set
out in our Customer Complaints Procedure.
iii. Our Customer Complaints Procedure does not exclude
your right to (a) contact the public authorities or (b) to submit any dispute resolution
to the judicial courts nor to the non-judicial mechanisms for dispute resolution,
such as mediation centres and arbitral courts.
iv. Details of how to request a refund or compensation
from us for failing to meet contracted service quality levels are set out in our
Customer Complaints Policy.
15. Intellectual Property
(a) All Content included on the Website, unless uploaded
by Users, including, but not limited to, text, graphics, logos, icons, images, sound
clips, video clips, data compilations, page layout, underlying code and software
is the property of Mundio, our affiliates or other relevant third parties. By continuing
to use the Website you acknowledge that such material is protected by applicable
United Kingdom and International intellectual property and other laws.
(b) Subject to Clause 16 you may not reproduce, copy, distribute,
store or in any other fashion re-use material from the Website unless otherwise
indicated on the Website or unless given express written permission to do so by
16. Third Party Intellectual Property
(a) Unless otherwise expressly indicated, all Intellectual
Property rights including, but not limited to, Copyright and Trademarks, in product
images and descriptions belong to the manufacturers or distributors of such products
as may be applicable.
(b) Subject to Clause 16 you may not reproduce, copy, distribute,
store or in any other fashion re-use such material unless otherwise indicated on
the Website or unless given express written permission to do so by the relevant
manufacturer or supplier.
17. Fair Use of Intellectual Property
(a) Material from the Website may be re-used without written
permission where any of the exceptions detailed in Portuguese Intellectual Property
18. Links to Other Websites
(a) This Website may contain links to other sites. Unless
expressly stated, these sites are not under the control of Mundio or that of our
affiliates. We assume no responsibility for the content of such websites and disclaim
liability for any and all forms of loss or damage arising out of the use of them.
The inclusion of a link to another site on this Website does not imply any endorsement
of the sites themselves or of those in control of them.
19. Use of Communications
(a) When using the enquiry form or any other System on the
Website you should do so in accordance with the following rules:
i. You must not use obscene or vulgar
ii. You must not submit Content that is
unlawful or otherwise objectionable. This includes, but is not limited to, Content
that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
iii. You must not submit Content that is intended
to promote or incite violence;
iv. It is advised that submissions are made using
the Mundio language(s) as we may be unable to respond to enquiries submitted in
any other languages;
v. The means by which you identify yourself must not
violate these Terms and Conditions or any applicable laws;
vi. You must not impersonate other people, particularly
employees and representatives of Mundio or our affiliates; and
vii. You must not use our System for unauthorised
mass-communication such as “spam” or “junk mail”.
(b) You acknowledge that Mundio reserves the right to monitor
any and all communications made to us or using our System.
(c) You acknowledge that Mundio may retain copies of any
and all communications made to us or using our System.
(d) You acknowledge that any information you send to us
through our System or post on the enquiry form may be modified by us in any way
and you hereby waive your moral right to be identified as the author of such information.
Any restrictions you may wish to place upon our use of such information must be
communicated to us in advance and we reserve the right to reject such terms and
(a) In order to purchase Goods and Services on this Website
and to use the enquiry form facilities you are required to create an Account which
will contain certain personal details and Payment Information which may vary based
upon your use of the Website as we may not require payment information until you
wish to make a purchase. By continuing to use this Website you represent and warrant
i. all information you submit is
accurate and truthful;
ii. you have permission to submit Payment
Information where permission may be required; and
iii. you will keep this information accurate and up-to-date.
Your creation of an Account is further affirmation of your representation and warranty.
(b) It is recommended that you do not share your Account
details. Mundio accepts no liability for any losses or damages incurred as a result
of your Account details being shared by you. If you use a shared computer, it is
recommended that you do not save your Account details in your internet browser.
(c) If you have reason to believe that your Account details
have been obtained by another without consent, you should contact Mundio immediately
to suspend your Account and cancel any unauthorised purchases that may be pending.
Please be aware that purchases can only be cancelled until they are dispatched.
In the event that an unauthorised purchase is dispatched prior to your notifying
us of the unauthorised nature of the purchase, Mundio accepts no liability or responsibility
and you should make contact with the Carrier detailed in the Purchase Information.
(a) Mundio makes no warranty or representation that the
Website will meet your requirements, that it will be of satisfactory quality, that
it will be fit for a particular purpose, that it will not infringe the rights of
third parties, that it will be compatible with all systems, that it will be secure
and that all information provided will be accurate. We make no guarantee of any
specific results from the use of our Services.
(b) No part of this Website is intended to constitute advice
and the Content of this Website should not be relied upon when making any decisions
or taking any action of any kind.
(c) No part of this Website is intended to constitute a
contractual offer capable of acceptance.
(d) Whilst Mundio uses reasonable endeavours to ensure that
the Website is secure and free of errors, viruses and other malware, all Users are
advised to take responsibility for their own security, that of their personal details
and their computers.
22. Limitation of Liability
(a) We are only liable to you as set out in this Agreement.
We have no other duty or liability to you;
(b) Noting in this Agreement removes or limits for personal
injury or death caused by something we have done or have failed to do;
(c) Except as set out in clause 21.(a) and 21.(b), our entire
liability to you for something we or anyone who works for us does or does not do
will be limited to a total maximum aggregate amount of 1,000€ per claim or a series
of related claims;
(d) We are not liable to you where we cannot fulfil our
obligations under this Agreement as a result of something beyond our reasonable
control and expectations;
(e) We are also not liable to you where we are unable to
provide the Services as a result of the maintenance of our Network;
(f) Where you lose the Mundio SIM or it is stolen you remain
liable for any Charges incurred whilst the Mundio SIM is not in your possession
but before you tell us that it has been lost or stolen. This includes, but is not
limited to cases where your Mundio SIM is cloned;
(g) If you did not enter this Agreement as a consumer, we
are not liable to you in any way for any loss of income; business; anticipated savings
or profits; any loss of property or loss of use of property; or for any loss or
damage that was not reasonably foreseeable at the time you entered this Agreement;
(h) If you entered this Agreement as a consumer, we are
not liable to you in any way for any loss of income; business or profits; or for
any loss or damage that was not reasonably foreseeable at the time you entered this
(i) If as part of the Services we enable you to access the
internet you agree that we are not liable for any content that you access, upload
or download whether knowingly or not except for content that we make available to
(j) You must tell us about any claim as soon as reasonably
(k) This Clause 21 survives the termination of this Agreement.
23. Third parties
(a) Nothing in these Terms and Conditions shall confer any
rights upon any third party. The agreement created by these Terms and Conditions
is between you and Mundio;
(b) Notwithstanding the foregoing you may be capable of
contracting with one or more third party when you use the Services. Where you contract
with a third party whilst using the Services you confirm and understand that we
are not a party to that Agreement even where payments due to that third party are
deducted from Multifunctional Top-up Vouchers recorded against your Account.
(a) We may make reasonable amendments to the Agreement on
giving you at least one months notice;
(b) If an amendment to the Basic Services has, or is likely
to cause, a material detriment to the Service and is not as a result of a requirement
by any regulatory authority or for legal reasons, we will give you notice and unless
you terminate this Agreement by giving us notice in writing during that period the
amendments will apply once that notice period has run out;
(c) We may also change your Number where we reasonably require.
Where we do so, we will give you prior notice and explain why;
(d) Amendments will also be published on the website www.vectonemobile.pt
and you agree that the publishing of these notices has the same effect as us giving
you written notice by post.
(a) You may not transfer any rights or responsibilities
under this Agreement without our expressed written consent;
(b) We may assign this Agreement at any time without your
prior consent provided that such assignment does not affect the Services;
(c) Failure by us to enforce any of the terms of this Agreement
shall neither be construed as a waiver of any right or remedy nor shall in any way
affect the validity of this Agreement, or any part thereof, and no waiver of a breach
of this Agreement shall constitute a waiver of any other breach;
(d) Termination of this Agreement shall not operate as a
waiver of any breach by you of any of the terms of this Agreement and shall be without
prejudice to our rights or remedies which might arise as a consequence of such breach,
or which may have accrued up to the date of such termination;
(e) A finding that a term of this Agreement is, or has become,
invalid, illegal or unenforceable in any respect under governing law shall not affect
or impair the validity, legality or enforceability of any other terms of this Agreement
so long as the purpose of this Agreement is still capable of performance;
(f) This Agreement is governed by the Laws of Portugal and
any dispute arising out of this Agreement is subject to the jurisdiction of the
Courts of Portugal;
(g) These Terms & Conditions are deposited at ICP-ANACOM
and at Directorate-General for Consumers, as set out by law.
(h) Notwithstanding the above you may be able to refer a
dispute arising out of this Agreement for alternative dispute resolution pursuant
to our Customer Complaints Procedure as set out at(which can also be requested from
our Customer Services Team).
Date Published: 20/02/2013
26. Promotional Terms and
Mundio retains the right to cancel or modify these Promotional Terms and Conditions
at any time. All promotions only apply after the first Top-Up. Calls made to CDMA
devices will be treated as calls to a mobile phone. All calls to customer services
are recorded for monitoring and training purposes.
Date Published: 20/02/2013
Starter Pack Tariff is charged which is different from the Standard Tariffs. Starter
Pack Tariff will be charged until Mundio customers makes a First Top-Up of Credit
after purchasing a Starter Pack, thereafter Standard Tariffs will automatically
apply. Any preloaded Credit that remains on the Starter Pack after First Top-Up
of Credit will be charged to the Standard Tariff. Terms and conditions are applicable
and may be varied.
Date Published: 01/07/2014
1 Cent International Offer
Each Mundio top-up entitles you to calls at 1 Cent per minute to selected destinations
as set out on the Website. Unless otherwise stated calls are to landlines only.
1 Cent minutes cannot be used for calls to special numbers or whilst roaming.
Date Published: 20/02/2013
- This promotion is valid until: 30/08/2014.
- To get the Free Vectone to Vectone Portugal calls a minimum top-up of €5 is required.
- Your minutes will be refreshing, if you top up again within the 30 days
- If you exceed the allowance, or if your calls expire, you will be charged for your
calls at Vectone’s standard rate.
- This offer may be withdrawn at any time in full or in part at the absolute discretion
of Mundio. Any withdrawal will be notified at www.vectonemobile.pt
Vectone family pocket allowances are for calls and texts only from the Portugal
Vectone to Other Portugal Mundio. Allowances are valid for 30 days from the date
of purchase. A customer may have only one offer on their account and may not buy
another during the 30 day validity period. Any remaining allowance after 30 days
will not be carried over into the next 30 day period should the customer renew their
bundle. Mundio reserves the right to replace or amend the offer or these Terms &
Conditions or to withdraw the offer at any time on reasonable notice. Note that
promotional credit (credit which Mundio has given to customers for free) cannot
be used towards purchasing a bundle. The offer is for non-commercial, private, personal
use only – Mundio reserves the right to withdraw or suspend the offer or to disconnect
you if we suspect that offer is being used for commercial purposes, for conferencing,
or if it is not being used in a handset (in a SIM box for example).