Getting Started

Get your questions answered!

If you have a question that is not answered here, our Customer Services team are happy to help.

Find simple solutions to problems
If you are facing issues or have queries regarding your Vectone Mobile SIM, click on the most relevant tabs below to have them answerd

How can I get a Vectone Mobile SIM?

To benefit from the savings that Vectone Mobile offers, you need a Vectone Mobile SIM card. You can get a Vectone Mobile SIM card by ordering a Starter Pack here or from the many shops showing the Vectone Mobile signage. The Starter Pack is free but you will need to top-up to start making calls.

What does the Vectone Mobile Starter Pack contain?

The starter pack includes a Vectone SIM card and an information booklet to help you get started.

Can I keep my existing mobile number, if I chose to join Vectone?

You can opt to keep your current mobile number and use it with your new Vectone Mobile SIM. Simply print off the porting form, complete the details and send it to us – we’ll do the rest.

How many days will it take to transfer my existing mobile number to my new Vectone Mobile SIM?

This process will take approximately 10 working days from the date we receive your completed form. When your number transfer has been completed you will receive a confirmation SMS from us.

WHERE CAN I FIND MY SIM CARD NUMBER ?

You can find the SIM card number on the small card / chip that you insert inside your mobile phone.

How can I contact customer care?

I have forgotten my PUK / PIN code.

Your PUK code is displayed on the SIM Card holder that comes in your Starter Pack. Please retain it for future use. Alternatively you can call our customer service team and they will be glad to assist you.

I have forgotten my login details for My Vectone – how can I get a reminder?

Don’t worry. We can send you a reminder – simply provide us with your Vectone Mobile number and the email address you used when registering in the password reminder page.

 

If I lose my SIM card. Can I move my old number to a new SIM?

Call customer service and arrange for your old number to be moved to a new SIM card. You may be asked security questions in order to verify that you are the account holder. Please be advised that it costs 10€ to do a SIM swap. The amount will be deducted from your balance.

How can I check my Vectone Mobile number?

From your mobile phone press *105# send. Your number will automatically display on screen.

WHAT HAPPENS ONCE I CHOOSE THE BUNDLE I WANT?

Select your desired bundle and text the bundle registration code to 345. Pay as you go bundles are charged from your Vectone account balance. So please make sure you’ve got enough credit by topping up from a Vectone Mobile (Standard) multifunctional voucher. A customer can only subscribe to any one bundle in the given calendar month.