Find simple solutions to problems
All about your Welcome Pack that comes when you order a SIM with credit.

What is a Welcome Pack?

Welcome Pack means a SIM Card and information that you have purchased either online or from a retail outlet.
The Welcome Pack purchase may or may not have preloaded credit on it.

What is a Welcome Pack Tariff?

Welcome Pack Tariff means tariff rates which are charged on a Starter Pack until after First Top Up is credited to the SIM Card.
Thereafter the Standard Tariff will apply on the entire remaining credit.

To view Welcome Pack Tariff rates Click here.

What does the Vectone Mobile Welcome Pack contain?

The Welcome Pack includes a Vectone SIM card and an information booklet to help get you started.

How much credit is preloaded on a Welcome Pack?

If your Welcome Pack has preloaded credit, it should be clearly marked on your Welcome Pack.
If your Welcome Pack does not specify a credit amount, then its most likely that it does not contain any preloaded credit.

To check the preloaded credit put the new Vectone Mobile SIM into the mobile and dial *102# followed by the dial button.

I got a new Vectone Welcome Pack. What tariff am I on?

You will be on our Welcome Pack tariff until you make your first top up.
If your Welcome Pack has no preloaded credit, this does not affect you as the moment you top up, your tariff will automatically switch to our Regular/Standard tariff. However, if you have purchased a Welcome Pack with preloaded credit, we recommend you to top up your SIM right away to switch to Standard tariff.

What will happen to my Starter Pack Credit when I top up?

You will not lose any credit.
Standard tariff will apply to all your credit (unused credit + new top up credit).
 

Free Vectone Calls

To friends and family on Vectone Mobile across Europe.

Read now
 

International Calling Guides

Read our helpful how-to guides on making cheap calls.

Read now

Refer A Friend

 

Everybody wins when you Refer A Friend.

Read now